At VivyStream:

 we strive to ensure our customers are fully satisfied with their digital content subscriptions. Because we provide irrevocable digital goods, we issue refunds under specific conditions to ensure fairness.

1. Digital Access & Trials

We offer a 24-hour free trial to allow users to evaluate our digital library before committing to a paid plan. We highly encourage all customers to use the trial period.

2. Refund Eligibility

Refunds may be granted within 7 days of purchase only if:

The digital access credentials were never activated or used.

There is a technical defect from our server-side that prevents you from accessing the media library, which our technical team cannot resolve within 48 hours.

3. Non-Refundable Situations

We cannot issue refunds in the following cases:

Change of mind after the digital content has been accessed or streamed.

Issues related to the user’s internet connection or incompatible third-party hardware.

If the account has been suspended due to a violation of our Terms of Service.

4. How to Request a Refund

To initiate a refund request, please contact our support team at support@firestickiptv.site with your order number and a detailed explanation of the technical issue.

5. Processing Time

Once a refund is approved, it will be processed via the original method of payment used during the purchase. Please note that it typically takes 5-10 business days for the funds to reflect in your account, depending on your financial institution’s processing times.